Customer Care

30-Day Guarantee & Returns Policy

We want you to love your handcrafted home accents. If an item does not suit your space, we offer straightforward returns within 30 days of delivery.

How It Works

The Return & Claim Steps

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Contact Support

Receive Pre-Paid Label

Ship Back Intact Item

Email our team at support@gracefulflame.com within 30 days of receiving your order to initiate your return request.

Once authorized, we will email you a domestic return shipping label along with simple packing instructions.

Securely pack the unused item in its original packaging and drop it off at the designated carrier location.

Policy Details

Condition & Transit Guarantees

If your order suffered damage during transit, please photograph the box and contents immediately upon unboxing and email our support desk. We promptly dispatch replacements for verified transit damages at no additional cost to you.

All returned merchandise must be unused, in its original packaging, and in the same condition that you received it. Customized or final sale items are ineligible for return unless they arrived damaged or defective.